Privacy Policy

Kooner Transport Group respects your privacy. This policy explains what personal information we collect, why we collect it, how we protect it and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

This policy applies to information collected through this website (koonertransportgroup.com) and to information you give us by email or phone when you request a quote, apply for a job or contact us. It does not cover information about our employees, which is handled under our internal employee privacy practices.

1. Who we are

Kooner Transport Group ("KTG", "we", "us") is an asset-based trucking company headquartered at 2931 Cedar Creek Rd., Ayr, Ontario N0B 1E0, Canada. We are responsible for the personal information under our control, and our Privacy Officer is accountable for how it is handled (see Contact us).

2. What we collect

We only collect the information we need. You can browse this website without giving us any personal information.

When you request a quote or contact us

• Your name, company, email address and phone number
• Shipment details you choose to share, such as pickup and delivery locations, dates, weight, equipment and commodity
• Anything else you include in your message, email or call

When you apply for a job

• Contact details: name, phone number, email address and city
• The position you're applying for and when you're available to start
• Driving experience: years of experience, licence class, cross-border experience, FAST card status and equipment experience
• For driving roles only, safety-record answers: whether you have an unpardoned criminal record, positive drug or alcohol tests, accidents or traffic convictions in the past three years
• Your resume and any other information you choose to provide

Automatically, when you visit the site

• Basic technical information our web server records, such as your IP address, browser type, pages requested and the date and time of your visit. We use it only to operate and secure the website, for example to block spam and abuse. We do not use it to build profiles of visitors.

3. How we use your information

• Quotes and inquiries: to respond to you, prepare a rate, and arrange and manage your shipments.
• Job applications: to assess your qualifications, contact you about your application and, if we move forward, carry out the hiring and onboarding steps required for commercial drivers in Canada and the United States.
• Legal and safety obligations: to meet requirements set by transportation, customs and safety regulators.
• Running the website: to keep the site working, secure and free from spam and abuse.

We do not sell, rent or trade your personal information. We do not use it for advertising, and we will not add you to a marketing list unless you ask us to.

4. Consent

By submitting a form on this site, or by sending us your information by email or phone, you consent to us collecting and using it for the purposes described above. Before we run any additional checks during hiring (for example, a driver's abstract, criminal record check, reference checks or pre-employment drug and alcohol testing), we will ask for your separate written consent.

You can withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw consent for a job application, we will stop considering your application.

5. Who we share it with

We only share personal information when it is needed for the purposes above, and only as much as is needed:

• Service providers who help us run our business, such as website hosting, email and IT providers. They may only use the information to provide services to us and must protect it.
• Screening and testing providers engaged during hiring, only with your consent.
• Customs brokers, border authorities and, where needed, partner carriers, when shipment information must be shared to move your freight.
• Authorities or others when required or permitted by law, for example in response to a court order, warrant or regulatory requirement.
• A buyer or successor, if all or part of our business is sold or reorganized, under an agreement that requires them to protect your information as described in this policy.

6. Storage outside Canada

Some of our service providers may store or process personal information outside Canada, including in the United States. When that happens, the information is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We require these providers to protect your information to a standard comparable to ours.

7. How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires:

• Job applications from candidates we don't hire are kept for up to 12 months, so we can consider you for future openings, and are then securely deleted. Email copies our team receives follow the same schedule. Information about people we hire becomes part of their employee and driver qualification records.
• Quote requests and inquiries are kept for as long as needed to serve you and to maintain our business and tax records.
• Website server logs are kept for a short period for security purposes and then deleted.

8. How we protect your information

We use reasonable physical, technical and administrative safeguards appropriate to the sensitivity of the information, including restricting access to staff who need it for their work. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

9. Your rights

You have the right to:

• Ask whether we hold personal information about you and request a copy
• Ask us to correct information that is inaccurate or incomplete
• Withdraw your consent, as described above
• Ask questions or make a complaint about how we handle your information

To make a request, contact us using the details below. We may need to confirm your identity before releasing information. We will respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

10. Cookies and third-party services

This website does not set advertising or analytics cookies. To display the site, your browser loads some content from third-party services, which receive your IP address and may set their own cookies under their own privacy policies:

• Google Fonts (typefaces) and Google Maps (the map on our Contact page)
• Unsplash (some photographs)
• Cloudflare, which delivers and protects this website and, if enabled, counts visits without using cookies

You can block or delete cookies in your browser settings. The website will still work.

11. Links to other websites

This site links to other websites, such as our Better Business Bureau profile, social media pages and government resources. Those sites are run by other organizations and have their own privacy policies. We are not responsible for their content or practices, so please review their policies before giving them any personal information.

12. Children

This website is intended for businesses and job seekers. We do not knowingly collect personal information from anyone under 18. Please don't submit a form if you are under 18. If you believe a child has sent us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page, and the effective date at the top will show when it was last updated.

14. Contact us